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Tape Jungle

Guiding a Direct-to-Consumer Retailer Through a Sticky Situation

Tape Jungle is the preeminent online superstore specializing in adhesive tapes. Founded in 2010, the store sells over 300 varieties of tape and packing supplies to both retail and commercial customers. Its proprietary 3D tape customizer provides users with an interactive preview of custom-design orders.

A broad offering of tapes, conversion and customization services, as well as fast order turnaround and outstanding customer support have positioned Tape Jungle near the top of its competitive set — as well as atop search engine results.

  • 106%Increased sales revenue
  • 37%Increased average order value
  • 50%Traffic increase
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Client Overview

Tape Jungle is the preeminent online superstore specializing in adhesive tapes. Founded in 2010, the store sells over 300 varieties of tape and packing supplies to both retail and commercial customers. Its proprietary 3D tape customizer provides users with an interactive preview of custom-design orders. With a broad offering of tapes, conversion and customization services, as well as fast order turnaround and outstanding customer support, Tape Jungle is positioned near the top of its competitive set.

Services Provided

  • Search Engine Optimization

  • Facebook Ads Management

  • Conversion Rate Optimization

  • Land Page & Web Development

  • Search Engine Marketing

  • Digital Analytics

The Challenge

Tape Jungle’s primary growth engine — strong organic search performance — was weakening. The store's site was slow, its design and customer experience needed improvement, and content wasn’t structured to surface in organic search queries. Paid search wasn’t making up the difference; campaigns underperformed and conversion tracking was misconfigured, making optimization difficult. With thousands of SKUs and strong category competition, Tape Jungle needed a clearer, more strategic approach to search and conversion.

Strategy & Execution

Lineout took a holistic approach to improve Tape Jungle’s search performance and conversion rate. We modernized the site’s structure, design, content, and user experience to better support conversions as traffic increased. We rebuilt the Google Ads account with segmentation aimed at higher-value business customers, lowering acquisition costs and improving return on ad spend. Updated ad copy, negative keyword tactics, and targeted keyword testing helped pre-qualify traffic and filter out low-spend retail clicks. Lineout also executed a search-optimized content strategy highlighting top products and creating buyer’s guides to reinforce Tape Jungle’s domain expertise.

Tactics

  • Audit and rebuild Paid Search strategy

  • Strengthen SEO — deploying new keywords, structural fixes, and blog reorganization

  • UX enhancements — reconfigure website for improved speed and e-commerce conversion

  • Overhaul digital analytics and reporting capabilities

  • Implement product catalog system improvements and integrate with third-party sellers

The Approach

The client approached Lineout seeking help with paid search campaigns, in an effort to stanch declining sales and softening organic search traffic. Our holistic analysis uncovered a variety of complicating factors at work, both operational and strategic, impairing Tape Jungle’s Google quality score and conversion rate. We executed a multi-pronged approach. By improving the site’s structure, design, content, and user experience, we increased the likelihood of converting visitors once traffic rebounded. To get that needed bounce, Lineout’s paid search team rebuilt the Google Ads account with a strategic focus on segmenting Tape Jungle’s product offering to attract high-spend business customers.

Creative copywriting, negative keyword tactics, and broad match keyword tests helped “pre-qualify” clicks (by filtering out low-spend retail customers), lowering the average cost per acquisition CPA and raising the average return on ad spend ROAS. Measuring the efficacy of our work necessitated a fresh implementation of analytics software, which played a central part in the ongoing conversion rate optimizations made to the site. Lineout also executed a repair to Tape Jungle’s original money maker: organic search. Capitalizing on structural changes to the site that enhanced its search visibility, Lineout designed a search-friendly content strategy spotlighting top-performing products and offering useful buyer’s guides to flex its domain expertise. 

Results

Comparing 2018 results to the most current annual data, Lineout’s partnership with Tape Jungle fueled a 106% increase in sales revenue, driven by gains in total customers and orders — an improvement of 22.7% and 25.4%, respectively. The average order value (AOV) rose by 25%, suggesting that Lineout’s paid search targeting of higher-spend enterprise customers hit the mark. Organic search performance also played a role. Comparing the last 2 years to the 2 years prior, organic search bounced back with impressions up 30%, site visitors 50% higher and revenue climbing 57%, with an AOV improvement of 37%.

  • 106%Increased sales revenue
  • 37%Increased average order value
  • 50%Traffic increase

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